Refund Policy

This Refund Policy applies to payments made through Unigrade, including voluntary tips and future subscription plans. All payments are processed by Paddle.com Market Ltd ("Paddle"), who acts as our Merchant of Record. Paddle handles billing, tax, and refund processing on our behalf.

Voluntary tips

Tips are one-time, voluntary payments with no associated product or service delivery. Because tips are donations of appreciation rather than purchases, they are generally non-refundable once completed. If you believe a tip was charged in error (for example, a duplicate charge), contact us within 14 days of the charge and we will work with Paddle to review your request.

Subscriptions

When paid subscription plans become available, you may cancel your subscription at any time from your Paddle customer portal or by contacting us. Cancellation stops future billing but does not automatically refund the current billing period.

If you request a refund within 14 days of a subscription charge and have not substantially used paid features during that period, we will consider your request in good faith. Refunds are not provided for partial billing periods — for example, if you cancel midway through a monthly plan, you will retain access until the end of the paid period but will not receive a prorated refund.

How to request a refund

To request a refund or cancel a subscription, email us at unigradenoreply@gmail.com with the email address used at checkout and your transaction or subscription ID if available. Paddle may also process refund requests directly through their customer support channels.

Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider and typically take 5–10 business days.

Changes to this policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of paid features after changes constitutes acceptance of the revised policy.

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